FAQ
Hello People!
Everything you wanted to know about your order, but were afraid to ask is below. (o.k. maybe not EVERYTHING....but you get the idea).
I DIDN'T GET MY ART PIECE YET, DO YOU HAVE A TRACKING NUMBER?
We charge a flat rate of $10 for all deliveries, so the more your buy, the better the deal. This includes tracking, which is included in your shipping confirmation email.
Please note that during the holidays it may take a little longer for shipping.
Canada: 4-6 days
USA: 6-10 days
International: 10-15 days
WHAT STORES ARE YOUR PRODUCTS IN - NEAR ME?
Check out our stockist page to find the nearest retailer to you! We recommend calling and asking the store if they have what you want in stock. Especially if you’re looking for something specific.
In Port Moody, we are in Willow+Wallflower gift shop located on Ft. St. John Street. next to the A+W drive thru.
We also have a free pick up option at W+W, if you prefer.
I PUT IN THE WRONG SHIPPING ADDRESS! CAN YOU FIX IT?
We only have a short window to fix shipping addresses, so if the request is made right after an order is placed (same day), it’s likely that we can fix it. Otherwise, your order is being shipped to the initial address, so please double check your address!
I FORGOT TO ADD MY COUPON CODE WHEN I PLACED MY ORDER! CAN I ADD IT NOW?
Oops! Unfortunately we aren't able to apply coupon codes after an order has been placed. In some cases we are able to apply your discount, however some coupons may have expired.
WHAT ARE YOUR BUSINESS HOURS?
We ship packages and return emails Monday to Friday: 8:30 a.m. to 5:00 p.m. (PST). We are closed Saturday and Sundays and all major holidays. If you contact us regarding your order outside of those hours, we'll get back to you first thing during business hours.
WHERE AND HOW ARE YOUR PRODUCTS MANUFACTURED?
All prints (5x7, 8x10,11x14) are printed in Port Moody, B.C. on my Canon printer using Epson presentation paper. I find the colors and clarity come out beautifully on this paper.
Larger sizes (16x20, 24x36 and canvases) are printed by an eastern Canadian company, so they usually take 2 weeks for processing and delivery. (although I may have some on hand as well)
Originals are made in my studio using mostly locally sourced materials and finishes.
CAN WE PARTNER FOR A COLLABORATION?
I love to collaborate. Email me your idea to hello@nancycarolstudio.com. and we can discuss :)
HOW DO YOU COME UP WITH YOUR IDEAS?
A combination of life experience , walks, conversations, and local places I haunt. Mostly, though, I get inspiration from just "practicing my art", if that makes sense.
As Pablo Picasso said, "inspiration exists, but it must find you working."